ANGUS MACDONALD MSP REACTS TO ROYAL BANK OF SCOTLAND CLOSURES IN GRANGEMOUTH AND STENHOUSEMUIR

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The Royal Bank of Scotland has today, 23rd March 2017, announced that they are to close the local branches in Grangemouth and Stenhousemuir in October of this year.

Reacting to this announcement, Falkirk East MSP, Angus MacDonald said:

“This announcement to close both the Grangemouth and Stenhousemuir branches of the Royal Bank of Scotland is deeply regrettable, and will clearly have an impact on customers who regularly rely on the services these local branches provide.

“Although unfortunate, it is difficult not to understand the reasons why we are seeing an increase in these closures. The impact of telephone and online banking is clear to see, with more and more customers preferring to do their banking using these methods. In turn, the move to an online 24/7 service is having an impact on the viability of local branches.

“Royal Bank of Scotland will have to ensure that their customers are given every opportunity to seek to move their accounts, should they chose to do so, but also to reach out to those customers unable to access online banking in order to meet their concerns and provide an alternative service in the time between now and these closures. I am, therefore, pleased to hear that the bank is communicating with their customers in a very pro-active way, and are deploying a team of experts across their network to give regular customers the opportunity to experience online banking, and allow time to decide upon the correct option to suit their own needs when it comes to banking, before the branches close in October.”

A spokesperson for the Royal Bank of Scotland said:

“Our world is changing rapidly, with people relying more and more on technology in all aspects of their life. Shopping and booking a holiday online has become the norm for many; banking is no different and many of our customers are looking for and using more convenient ways to bank.

“As a result of this change, since 2011 we have seen the number of transactions in the Grangemouth branch decline by 31%. These customers are actively choosing to bank in different ways, with 56% of customers choosing to use our digital banking. The number of transactions in the Stenhousemuir branch declined by 26%. These customers are actively choosing to bank in different ways, with 63% of customers choosing to use our digital banking options.

“We are following the Access to Banking protocol and we have made the decision after careful consideration of a wide range of factors, including regular branch usage and the alternative ways our customers can bank with us. We provide a range of alternative ways to bank, tailored to the needs of our customers and reflective of the way they live their lives.”

Copyright © Angus MacDonald MSP 2017

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