National Express alarming Scottish customers

Company wrongly warns of cuts to concessionary scheme protected by SNP Government

Falkirk East MSP Angus MacDonald today lambasted National Express after they wrongly emailed customers (below) in Scotland claiming the concessionary fares scheme would be cut – when in fact it is being protected by the SNP Government.

Tory-Lib Dem cuts to the English scheme saw Andrew Cleaves, the Managing Director of National Express, send a blanket email to customers earlier this week stating that the concessionary fares scheme will be cut – but not making clear that passengers in Scotland would be unaffected.

Calling on National Express to correct their email to customers in Scotland, Angus MacDonald said:  

“I was really concerned to hear that a national coach company had alarmed Scottish customers by wrongly informing them that the reduced coach travel they benefit from was to end in October.

“We do things differently in Scotland and the SNP recognises how important concessionary fares are for our elderly population.

“The Tory-Lib Dem cuts mean bad news for the people from many parts of the UK but the SNP Government is working hard to protect the people of Scotland from these damaging cuts.”

The scheme in England which enabled half-price coach travel for pensioners ends on October 31, 2011 as part of Tory-Lib Dem spending cuts programme.

However, as transport is devolved, the SNP Scottish Government will continue to protect concessionary travel scheme in Scotland.


National Express coach routes include stops at Glasgow, Edinburgh, Aberdeen, Dundee, Perth, Inverness, Aviemore, Fort William and a number of other Scottish locations.

The following email was sent out by National Express

Copyright © Angus MacDonald MSP 2017

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